At Exoblanc, we are committed to delivering high-quality products that meet and exceed your expectations. We take great pride in our craftsmanship and strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be rare instances where our products may not meet your needs or expectations. In such cases, we have a clear and customer-friendly refund policy in place to address your concerns promptly and fairly.

7-Day Return Policy

We stand by the quality of our products, which is why we offer a 7-day return policy from the date of delivery. If for any reason you are not completely satisfied with your purchase, you may return the product to us, provided that the original packaging is intact and all seals are unbroken. Upon receiving the returned item, Exoblanc will, at its discretion, either replace the defective product or issue a full refund for the purchase price.

Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

  • The product must be returned within 7 days of delivery.

  • The original packaging must be in its original condition, with all seals unbroken.

  • The product must be unused and in the same condition as when it was delivered.

How to Return a Product

If you wish to return a product, please send it to the following address:
Exoblanc Returns
Unit 2 Whitby Court,
Abbey Road, Shepley,
Huddersfield, HD8 8EL

Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a tracked delivery service to ensure the safe arrival of your return. Exoblanc is not responsible for any items lost or damaged during return shipping.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to the original payment method within 3 to 5 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Customer Satisfaction and Feedback

At Exoblanc, we are dedicated to maintaining and improving the high standards of our products and services. If you are unsatisfied with any aspect of your purchase or experience with us, we encourage you to let us know. Your feedback is invaluable in helping us identify areas for improvement and ensuring that we continue to meet your needs.

If you have any concerns or complaints, please speak to a member of our customer service team. In many cases, we can resolve issues immediately. For more complex matters, we will provide an initial response within five working days and work diligently to reach a satisfactory resolution.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is here to help and can be reached via email, phone, or live chat.

Thank you for choosing Exoblanc. We value your trust and are committed to ensuring your complete satisfaction with every purchase.