Refunds

This is another prime concern customer product satisfaction within Exoblanc as said before. There is a 7-day return policy mark, counts from the date of delivery. As mentioned before, should you remain dissatisfied with your purchase, you are free to return the product to us when it has a complete packaging and no product seals are broken. When the item is sent back to Exoblanc, it is solely upto Exoblanc to decide whether to replace or refund the item, along the payment for delivery.

Terms for Returns

For all customers looking to claim a unreturnable refund, the following terms must be kept:

The item must be returned with 7 days of getting delivered.

All returns must be sealed and in its original box.

The item in question must not bear any marks of use, and should be in the original state as it was when received.

Returning a Product

For all product returns, kindly forward them to:

Exoblanc Returns

Unit 2 Whitby Court,

Abbey Road, Shepley,

Huddersfield, HD8 8EL

We ask that the product is properly wrapped to guard against any potential harm while being shipped. It is best to utilize the services of an insured courier. Exoblanc will not take blame for items damaged, or lost in the process of sending them back.

Procedures For Refunds

You will be informed regarding the approval of your refund, and whether your return has passed the inspection or not. In the case of acceptance, the refund will be reversed and returned to the original account within 3 to 5 working days. Kindly note that this duration can differ due to the other banks and payment systems used.

Consumer Feedback and Satisfaction

Maintaining and improving Exoblanc product quality and services remains our priority. In the event that you have an unmet expectation with your purchase or our services, please do not hesitate to bring it to our attention. Feedback like yours is critical in helping us identify improvement gaps.

If any of your concerns go beyond the ordinary experience, we ask you to get in touch with our customer service representatives. Most of the issues have an immediate solution. If there are more sophisticated issues, we will acknowledge them within five working days, along with a firm plan for further action, which will culminate in a satisfactory solution.