Shipping policy
SHIPPING POLICY
Last updated: 22 September 2026
This policy explains the delivery options currently offered by Exoblanc UK Ltd.
UK delivery options
The following delivery options are available for eligible UK orders:
Next-working-day delivery: £4.99
Orders placed before 4pm Monday to Friday will normally be processed and dispatched for delivery on the next working day.
Next-working-day delivery before 9am: £29.99
A timed delivery service for eligible orders placed before 4pm on a working day.
Free UK delivery on orders over £100
Eligible UK orders with a qualifying value over £100 receive free standard UK delivery.
The delivery options and charges available for your particular address will be displayed at checkout before you pay.
Order cut-off and processing times
Our weekday order cut-off is 4pm.
Orders placed:
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Before 4pm Monday to Friday are normally processed and dispatched that working day
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After 4pm are processed on the following working day
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After 4pm on Friday are processed on Monday, unless Monday is a bank holiday
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On a Saturday, Sunday or bank holiday are processed on the next working day
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods, launches or promotional events, processing may take longer. We will contact you if there is a significant issue affecting your order.
Delivery times
Standard next-working-day delivery is an estimated delivery timeframe unless the service is specifically described at checkout as guaranteed.
Courier delays, severe weather, access issues, bank holidays, industrial action and other circumstances outside our reasonable control may affect delivery.
A parcel being delayed does not necessarily mean that it has been lost. If tracking has not updated or your parcel has not arrived when expected, please contact us at info@exoblanc.co.uk.
Delivery addresses
You are responsible for providing a complete and accurate delivery address at checkout.
Please check your:
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Recipient name
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Building number or name
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Street
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Town or city
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Postcode
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Contact telephone number and email address
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once processing or dispatch has begun.
We are not responsible for delays caused by incomplete or incorrect delivery information supplied by the customer. Additional charges may apply if a parcel must be sent again because an incorrect or incomplete address was provided.
Tracking
Where tracking is available, tracking information will be sent using the contact details supplied with your order.
Tracking can sometimes take time to update after a parcel has been collected. Please allow the courier’s system time to register the parcel before contacting us.
Delivery instructions and safe places
If you ask the courier to leave a parcel in a safe place, with a neighbour, or at another location, you accept the risks associated with that instruction to the extent permitted by law.
Please ensure that any nominated safe place is secure, sheltered and suitable for the parcel.
Missing parcels
If tracking states that your order has been delivered but you cannot locate it, please:
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Check around the delivery property and any nominated safe place.
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Ask other members of the household or business.
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Check with immediate neighbours.
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Review any photograph or location information provided by the courier.
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Contact us at info@exoblanc.co.uk.
We may need to raise an investigation with the courier. You agree to provide reasonable information needed for that investigation.
Damaged deliveries
If your parcel or products arrive damaged, email info@exoblanc.co.uk as soon as possible.
Please include your order number and clear photographs of:
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The damaged product
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The internal packaging
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The external packaging
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The delivery label
Please retain the products and packaging until we have advised you.
Risk in the products
For consumer orders, responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them.
For business orders, responsibility passes on delivery to the address shown in the order. If you arrange your own courier or collection, responsibility passes when the products are handed to that carrier.
Bank holidays
We do not normally process or dispatch orders on UK bank holidays. Orders placed around a bank holiday may therefore arrive later than usual.
If your order is time-sensitive, please contact us before ordering so that we can confirm the available delivery options.
Contact us
For delivery enquiries, email info@exoblanc.co.uk and include your order number.