Terms of service
WEBSITE TERMS AND CONDITIONS
Exoblanc UK Ltd
Effective date: 22 September 2026
Please read these terms before using our website or placing an order. They explain how contracts are formed, the rules that apply to consumer purchases, and the additional terms that apply when products are bought for a clinic, trade or other professional purpose. Nothing in these terms limits a consumer’s statutory rights.
Legal entity: Exoblanc UK Ltd
Company number: 15805658
Registered office: 121a Grenville Street, Stockport, United Kingdom, SK3 9EU
Customer service: info@exoblanc.co.uk
VAT number: GB 518 8842 53
1. About these terms and who they apply to
1.1 These terms apply to www.exoblanc.co.uk, any related Exoblanc online checkout, and orders accepted by Exoblanc UK Ltd through the website, email, telephone or another agreed remote-sales channel.
1.2 In these terms, “we”, “us” and “our” mean Exoblanc UK Ltd. “You” and “your” mean the person using the website or buying products from us.
1.3 A consumer is an individual acting mainly for purposes outside their trade, business, craft or profession. A business buyer is anyone buying wholly or mainly for a clinic, salon, training business, resale activity or other trade or professional purpose. “Professional buyer” has the same meaning as “business buyer”.
1.4 Sections stated to apply only to consumers or only to business buyers apply accordingly. If there is a conflict, the more specific section takes priority.
1.5 Our Privacy Policy, Cookie Policy, Delivery Policy and Returns Policy form part of these terms where relevant. If those policies conflict with these terms, these terms take priority unless the policy gives a consumer more favourable rights.
2. Using our website
2.1 You may use the website only for lawful purposes. You must not misuse it, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it at scale, or use its content in a misleading or unlawful way.
2.2 We may change, suspend or withdraw any part of the website. We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
2.3 Links to third-party websites are provided for convenience. We do not control or endorse third-party content, products, privacy practices or availability.
3. Products and product information
3.1 We take reasonable care to describe and display products accurately. Packaging, colours and appearance may vary slightly from images, and manufacturers may make non-material changes to packaging or formulation. The product label and instructions supplied with the product take priority over general website content.
3.2 Product availability is not guaranteed. We may limit quantities, withdraw products or correct errors before accepting an order.
3.3 Skincare results vary. Descriptions, educational material, testimonials and before-and-after content do not guarantee a particular outcome and are not medical advice. Check ingredients and suitability before use, follow the label, patch test where instructed, and seek appropriate medical advice if you have a medical condition, allergy, are pregnant or breastfeeding, take medication, or experience a reaction.
3.4 Stop use and obtain appropriate advice if irritation or an adverse reaction occurs. In an emergency, seek urgent medical help.
4. Accounts and eligibility
4.1 You must be at least 18 years old and legally capable of entering into a contract to place an order.
4.2 You are responsible for keeping account credentials confidential and for information supplied through your account. Tell us promptly if you suspect unauthorised use.
4.3 Professional access, pricing or products may require an application, evidence of identity, qualifications, insurance, business status or training. We may approve, refuse, suspend or close a professional account where reasonably necessary, including for safety, fraud prevention, misuse, non-payment or breach of these terms.
4.4 Professional pricing and account benefits are personal to the approved business and must not be shared, transferred or used to buy on behalf of an unauthorised third party.
5. Orders and contract formation
5.1 Website listings and quotations are invitations to place an order and are not binding offers. By submitting an order, you offer to buy the products shown in your order summary under these terms.
5.2 An automated acknowledgement confirms receipt, not acceptance. A contract is formed when we send a dispatch confirmation or otherwise expressly accept the order. Each dispatch may form a separate contract.
5.3 We may decline or cancel an order before acceptance, including because a product is unavailable, a price or description is incorrect, payment or account checks fail, delivery restrictions apply, we suspect fraud or misuse, or professional eligibility has not been verified. If payment has been taken, we will refund the amount due.
5.4 Check your order carefully before submitting it. Contact us immediately if you need to correct an error. We cannot guarantee changes after processing or dispatch has begun.
6. Prices, promotions and payment
6.1 Consumer prices are shown in pounds sterling and include VAT where applicable unless stated otherwise. Business prices may be shown inclusive or exclusive of VAT; the checkout, quotation or invoice will state the applicable basis. Delivery charges are shown before payment.
6.2 We may change prices at any time, but changes do not affect an order already accepted. If a clear pricing error occurs, we may reject the order or contact you for instructions before acceptance.
6.3 Promotions, discount codes, gifts and account pricing are subject to their stated dates, eligibility rules, exclusions and stock availability. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively. We may cancel a promotion or refuse a code where it is used fraudulently or contrary to its terms.
6.4 Payment must be made using an accepted method. You confirm that you are authorised to use it. Payment providers may apply their own terms and checks.
6.5 Unless written credit terms have been agreed with a business buyer, full payment is due before dispatch. We may suspend further supply while any sum is overdue. This does not affect consumer rights.
7. Delivery, risk and ownership
7.1 Delivery options, charges and current cut-off times are set out on our Delivery page and at checkout. Orders placed after the stated cut-off, on weekends or on bank holidays are processed on the next working day.
7.2 Delivery dates are estimates unless we expressly sell a guaranteed timed service. Courier, weather, access and other external delays may occur. Consumers retain their legal rights where delivery is late or does not take place.
7.3 You must provide a complete and accurate delivery address and any relevant access information. Contact us promptly if tracking shows an issue or a parcel has not arrived.
7.4 For consumers, risk passes when the products are delivered to you or a person identified by you to receive them. For business buyers, risk passes on delivery to the address in the order or, if you arrange collection or your own carrier, when the products are handed to that carrier.
7.5 Title to products passes only when we receive full payment for them. Until title passes, a business buyer must keep the products identifiable, properly stored and, so far as practicable, separate from other stock.
8. Consumer cancellation and returns
Your right to cancel
8.1 If you are a consumer buying online, by telephone or by email, you may usually cancel without giving a reason from the time the contract is formed until 14 days after the day you, or a person nominated by you, receives the products. For an order delivered in separate instalments, the period ends 14 days after receipt of the last instalment.
8.2 To cancel, send a clear statement to info@exoblanc.co.uk before the cancellation period ends. You may use the model cancellation form at the end of these terms, but you do not have to.
Products that cannot be returned after opening
8.3 The cancellation right does not apply to sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed. This may include cosmetics, skincare, sterile ampoules, needle cartridges and other sealed treatment consumables. This exception applies only after the relevant seal has been broken and does not affect rights relating to faulty, damaged or misdescribed products.
Returning cancelled orders
8.4 After notifying us of cancellation, return the products without undue delay and no later than 14 days after telling us. Unless the products are faulty, damaged or misdescribed, you are responsible for the direct return cost.
8.5 Returns should be securely packaged and sent with proof of purchase to:
Exoblanc Returns
Unit 2 Near Bank Park
Near Bank
Shelley
Huddersfield
HD8 8LS
We recommend using a tracked service because the products remain your responsibility until received.
8.6 You may inspect products as you could reasonably do in a shop. We may reduce the refund to reflect loss in value caused by unnecessary handling. Do not open a hygiene seal if you may wish to cancel.
Consumer refunds
8.7 We will refund the product price and the cost of our least expensive standard delivery option. We do not have to refund any extra cost of premium, timed or Saturday delivery.
8.8 We will make the refund using the original payment method, unless otherwise agreed, within 14 days after we receive the returned products or, if earlier, after you provide evidence that they were sent back. If no products were supplied, the refund will be made within 14 days after we are told of cancellation.
9. Faulty, damaged or incorrect products
9.1 Consumers have legal rights when goods are faulty, not as described or not fit for purpose. These rights are separate from the cancellation rights above and are not limited by these terms.
9.2 Inspect your delivery promptly. If a product is damaged in transit, incorrect, incomplete or appears faulty, contact info@exoblanc.co.uk with your order number and, where reasonably requested, photographs of the product, packaging and delivery label. Do not dispose of the product or packaging until we advise you, unless it is unsafe to retain.
9.3 Where a consumer has a valid claim, we will provide the remedy required by law, which may include a refund, repair or replacement, and will cover reasonable return costs where applicable.
9.4 A business buyer must notify us in writing of visible damage, shortage or incorrect supply within three working days after delivery and of a latent defect promptly after discovery. This notification period does not exclude a claim that could not reasonably have been discovered earlier. We may ask to inspect or collect the product before providing an appropriate business remedy.
10. Professional and clinic purchases
10.1 This section applies only to business buyers and is additional to the rest of these terms.
10.2 By ordering as a business buyer, you confirm that you act in the course of business and that the order is not a consumer purchase. Consumer cancellation rights do not apply to business orders.
10.3 Business orders may be subject to minimum spends, case quantities, account tiers, product restrictions and pricing notified on the website, account portal, quotation or invoice. We may change future trade pricing and benefits on reasonable notice.
10.4 Any recommended retail price is a recommendation only. A reseller determines its resale prices independently. You must not make misleading product claims, alter labels, remove batch information, repackage products without written approval, sell expired or compromised stock, or represent yourself as our agent.
10.5 Unless we agree otherwise in writing, business products are supplied for use or resale within the territory to which we delivered them and through the buyer’s own legitimate clinic, salon or retail channels. Any export or marketplace resale is at the buyer’s risk and must comply with applicable law, platform rules, product-registration requirements and our intellectual-property rights.
10.6 A business buyer may return non-faulty products only with our prior written authorisation. Approved returns must be unopened, sealed, saleable and returned as instructed. We may refuse unauthorised returns and may deduct reasonable handling or restocking costs where agreed before return.
11. Professional products, devices and treatment responsibility
11.1 Products identified as professional use only may be purchased and used only by appropriately trained, qualified and insured practitioners acting within their competence and the law applicable to their location.
11.2 The practitioner is solely responsible for client assessment, informed consent, contraindication screening, treatment selection and settings, hygiene and infection control, patch testing where appropriate, clinical records, aftercare, managing adverse events, insurance and compliance with professional, regulatory and local-authority requirements.
11.3 COS ampoules and other topical professional products are not injectable medicines and must not be injected. They must be used only by the route and for the purpose stated on the product label, instructions for use, protocol or other authorised product documentation.
11.4 Sterile and single-use products, ampoules and needle cartridges must be handled exactly as instructed. Where a product is marked single use, it must not be reused between clients or retained contrary to its label or instructions. The practitioner is responsible for safe storage, aseptic handling and disposal.
11.5 Devices must be used with compatible authorised consumables and in accordance with their instructions, maintenance requirements and any training supplied. Do not modify a device or use it where damaged. Any stated manufacturer warranty is in addition to, and does not replace, applicable legal rights.
11.6 Training, protocols and educational content provide product guidance and do not replace regulated qualifications, clinical judgement, medical advice or independent compliance duties. We do not authorise a practitioner to perform a treatment that they are not otherwise legally and professionally entitled to perform.
11.7 The business buyer must ensure that staff and contractors who handle or use professional products understand these requirements. We may suspend supply or professional access where we reasonably believe there is unsafe, unlawful, misleading or unauthorised use.
12. Intellectual property and customer content
12.1 The website and its content, including the Exoblanc name, logos, product names, images, copy, training materials, manuals, protocols, graphics and design, are owned by or licensed to us and protected by intellectual-property law.
12.2 You may view and print content for personal use or legitimate internal business use connected with authorised Exoblanc products. You must not copy, publish, modify, sell, license, remove notices from, or commercially exploit it without written permission.
12.3 Approved stockists may use current marketing assets supplied for that purpose only in accordance with our brand guidance. Permission ends when the stockist relationship or relevant campaign ends, or when we reasonably withdraw an asset.
12.4 If you submit a review, image, testimonial, suggestion or other content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content for operating, improving and promoting Exoblanc and its products. This permission continues for content already used in published materials, subject to applicable privacy and consumer law.
12.5 You confirm that you have the rights needed to submit the content, that it is accurate to the best of your knowledge, and that it does not infringe another person’s rights or contain unlawful, misleading, abusive or malicious material. You must disclose any payment, gift or incentive connected with a review or endorsement.
12.6 We may moderate, refuse or remove customer content where reasonably necessary, but we are not required to publish or respond to it.
13. Privacy, Shopify and communications
13.1 We process personal information in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy.
13.2 Transactional messages about accounts, orders, delivery, safety or service are not marketing messages. Marketing communications are sent in accordance with applicable law and stated preferences and can be unsubscribed from using the method provided.
13.3 Our online store is powered by Shopify, which provides the technology used to operate the website and checkout. Any contract for products purchased from our store is between you and Exoblanc UK Ltd, not Shopify. Shopify processes certain personal information to provide its services; further information is available in our Privacy Policy and Shopify’s privacy information.
14. Our responsibility for loss or damage
Consumers
14.1 We are responsible to a consumer for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by misuse, failure to follow instructions, an undisclosed contraindication or an event outside our reasonable control.
14.2 We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.
Business buyers
14.3 Subject to clause 14.5, we are not liable to a business buyer for loss of profit, sales, revenue, business, anticipated savings, goodwill, reputation, data, or any indirect or consequential loss.
14.4 Subject to clause 14.5, our total aggregate liability to a business buyer arising out of or in connection with a contract is limited to 100% of the total amount paid or payable by that buyer under the affected order. Nothing in this clause requires a limitation that would be unreasonable or unenforceable under applicable law.
14.5 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, defective products to the extent liability cannot lawfully be limited, or any other liability that cannot legally be excluded or limited.
14.6 A business buyer is responsible for reasonable losses, liabilities and third-party claims arising from its unlawful or unsafe treatment practice, injection or other unauthorised use of a product, misleading claims, alteration or repackaging of products, or infringement of intellectual-property rights, except to the extent caused by our own breach, negligence or defective product.